CUSTOMER SERVICE POLICY

Placing Your Order

Gift Orders :   If you are buying a gift for someone else, type that person’s name and address in the section called “Shipping Address.”

Gift Certificates :  You may use your Gift Certificate to purchase products online or when you call us at (91-20) 2635-0107.

International :   If you are shopping from outside India, please click here to find the international office nearest you.  Please note that customer service policies may differ from office to office.

Processing Your Order

We will process your order in Indian rupees, and we reserve the right to change pricing at any time without prior notice.

Mailing List :  When you place an order, we automatically add you to our mailing list to receive letters from John MacArthur.  Grace to India does not sell, loan, or give information from our mailing list to other companies or organizations.

If you would like us to add or remove you from our mailing list, please email your request (gtipune@dataone.in) and provide your full name and address.

Customer ServiceQuestions :  If you have questions about your order, please contact Customer Service, Monday through Friday, 9:00AM–5:00PM and Saturdays 9:00AM–1:00PM, at (91-20) 2635-0107.

Cancellation :   Once you have placed an order, it cannot be cancelled.  You may call Customer Service at (91-20) 2635-0107 for more information.

Shipping Your Order

Downloads :  To ensure delivery of your MP3 download keys, please set your spam filter to allow emails from gtipune@dataone.in and double check that you entered your correct email address.  Once you’ve received your download keys, you have 30 days to download your files.  There are no refunds on downloaded materials.

Shipping :   Orders received before 2:00PM Monday–Friday will be shipped the next business day.  Orders placed after 2:00PM will be shipped the second business day.

For Standard Shipping please allow 5-7 business days for delivery.  If you wish to expedite delivery, please call our office at (91-20) 2635-0107 to arrange alternate shipping.

Replacing/Refunding Your Order

We will replace or refund defective products, damaged products, or incorrect products in your shipment in accordance with the following stipulations:

For all replacements and refunds, you must return the damaged, defective, or incorrect product—call or write us for specific instructions.  Please make sure you package your return securely; also include in the return your contact information and the reason for the return.

We will refund your money by the same method as the original payment.  There are no refunds for internet specials or downloadable products,but we will replace them if they are defective.

You may call Customer Service, Monday through Friday, 9:00AM–5:00PM and Saturdays 9:00AM–1:00PM, at (91-20) 2635-0107.  If you are writing about your order or returning a product, our address is Grace to India, Post Box 552, Pune 411 002, Maharashtra, India.